mdgwin Privacy Policy
This page describes what data we collect when you use mdgwin and how we keep that data protected. We at mdgwin take your privacy seriously. We collect only the information needed to operate our sportsbook and casino service, process your deposits and withdrawals, and comply with anti-money-laundering law.
Our mdgwin privacy policy explains what personal information we gather, how we use it, who we share it with, and what rights you have. We do not sell your data to third parties for marketing purposes. Your account details, payment information, and game history remain confidential unless required by law.
If you have questions about how mdgwin handles your data, contact our support team through your account dashboard or review this policy carefully. Your continued use of mdgwin means you accept the terms outlined below.
What information we collect from mdgwin users
Account registration data
When you open an mdgwin account, we collect your email address, password, date of birth, and full name. We use this information to verify your identity and create your account. We also collect your country and city (e.g., Jakarta, Surabaya, Bandung, or Medan) to ensure you access mdgwin only where local law permits.
Payment and financial information
Before your first withdrawal, we collect your bank account details or e-wallet identifier (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). We verify this information against your government-issued ID to prevent fraud. We store payment details securely and do not retain full card or account numbers after transaction completion.
We record all deposits, withdrawals, and betting activity on your account. This information is used to detect suspicious patterns, prevent money laundering, and comply with regulatory requirements. We retain transaction records for seven years as required by anti-money-laundering law.
Identity verification documents
We require a government-issued ID photo (passport, driver's license, or national ID) to verify your identity before withdrawal. We upload this document to a secure verification service and delete our local copy after verification completes. We retain metadata (verification date, verification result) for compliance purposes but do not store the image itself longer than necessary.
Device and usage information
We collect information about the device you use to access mdgwin (operating system, browser type, IP address). We use this to detect unauthorized access, prevent fraud, and improve platform stability. We also log your login times and game session data (which games you played, when, for how long, and outcomes).
This information helps us provide customer support — if you report a game issue, we can review your session logs to investigate. We also use aggregate usage data (not tied to individuals) to understand which features are most popular and where we need improvement.
How we use your data and who we share it with
Our use of mdgwin account information
We at mdgwin use your personal data for the following purposes:
- Account management: Creating and maintaining your account, processing your requests, and providing customer support.
- Payment processing: Accepting deposits and processing withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
- Regulatory compliance: Verifying your identity, preventing money laundering, detecting fraud, and reporting suspicious activity to authorities where required by law.
- Service improvement: Analyzing usage patterns to improve platform performance and add features users want.
- Communication: Sending you important account notifications, withdrawal confirmations, and security alerts.
Third-party processors and data sharing
We share your data with trusted third parties only as necessary to operate mdgwin. These processors include payment gateways, identity verification services, hosting providers, and anti-fraud vendors. Our servers may sit outside your jurisdiction (for example, in Singapore or the United States). All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
We do not sell or rent your personal data to marketing companies or data brokers. We may share aggregate, anonymized data (e.g., "30,000 accounts played Liga 1 markets last month") for industry analysis, but this cannot identify you individually.
We comply with legal requests for your data from law enforcement or regulators. If authorities demand your information, we will comply unless local law prohibits us from notifying you of such requests.
Your rights under mdgwin's privacy policy
You have the right to request access to your personal data held by mdgwin. You can download your account data (emails, transaction history, game logs) through your account settings. You also have the right to request deletion of your account and associated data, subject to any legal retention requirements.
If you believe your data has been misused or if you have privacy concerns, contact our support team. We will investigate your complaint and respond within ten business days. If you are unsatisfied with our response, you may pursue a complaint through your local data protection authority if one exists in your jurisdiction.
Data retention on mdgwin
We retain your account information for as long as your account is active. After you close your account, we keep transaction records and identity verification data for seven years to comply with anti-money-laundering regulations. We delete other personal data (device logs, game session details, IP addresses) within one year of account closure unless law requires longer retention.
Cookies and tracking on mdgwin
Our mdgwin platform uses session cookies to keep you logged in and to remember your preferences (language, game filters, display settings). We also use analytics cookies to track how users navigate the platform — this helps us identify broken links or confusing interface elements. Analytics cookies do not identify you personally; they track only aggregate patterns.
You can control cookies through your browser settings. Disabling cookies may prevent mdgwin from functioning correctly. If you have concerns about tracking, contact our support team — we can provide a list of all cookies mdgwin uses.
Contact us about privacy
If you have questions about mdgwin's privacy practices or want to exercise your data rights, contact our support team through your account dashboard. We will respond to privacy inquiries within ten business days. You can also email our data protection officer at [email protected] (if applicable in your jurisdiction).
We at mdgwin are committed to protecting your privacy while providing a seamless sportsbook and casino experience across Liga 1, Piala AFF, Champions League markets, live-dealer tables, and slots. Our privacy policy reflects best practices for data security and transparency. If we update this policy, we will notify you via email and post the updated version on this page. Your continued use of mdgwin after updates means you accept the revised privacy terms.